Privacy policy and personal data protection


With this privacy and personal data protection policy, Gráfica Ideal de Águeda – Indústrias Gráficas, S.A. registered at the Commercial Registry Office under the registration and VAT number 500213844, with a share capital of €1.000.133,00, with head office at Rua da Indústria, 450,3750-792 Trofa, Águeda forward briefly referred as “GRÁFICA IDEAL DE ÁGUEDA, S.A.”, aims to inform Clients/Users of GRÁFICA IDEAL DE ÁGUEDA, S.A’s policies and procedures regarding the collection, utilization, processing and disclosure of any personal data transmitted directly by its Clients/Users or through third parties by using the website operated by GRÁFICA IDEAL DE ÁGUEDA, S.A – .

GRÁFICA IDEAL DE ÁGUEDA, S.A. respects the privacy of its Clients/Users, and is committed to protecting the information it collects from them, as well as complying with the legal rules in force defined by the General Data Protection Regulation (RGPD)

Access to and use of the website, as well as subscription of the services and products it provides, imply the agreement, acceptance and binding of users to this privacy and data protection policy.


GRÁFICA IDEAL DE ÁGUEDA, S.A We are a company dedicated to the production of offset printed cardboard, paper and corrugated packaging. We produce safe and sustainable packaging for our customers

GRÁFICA IDEAL DE ÁGUEDA, S.A is dedicated to protecting the personal data of our clients/users of products and services, as well as the personal data of their owners in all situations where personal data is processed.


Through this policy, it is intended to inform Clients/Users of the general rules for processing personal data, which are collected and processed in strict respect and compliance with the legislation on the protection of personal data in force at any given time, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“RGPD”) as well as other legislation on this matter that is applicable or comes into force, especially Law No. 58/2019, 8th August.

GRÁFICA IDEAL DE ÁGUEDA, S.A. is dedicated to the protection and confidentiality of personal data and has adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all the other rights of the holders of such personal data.

GRÁFICA IDEAL DE ÁGUEDA, S.A. honors the best practices in the areas of security and protection of personal data, and has adopted the technical and organizational measures necessary to comply with the RGPD and to ensure that the processing of personal data is done lawfully, fairly, transparently and limited to the purposes authorized under the RGPD and other applicable legislation.

This Privacy and Data Protection Policy is also intended to supplement the provisions on the protection and processing of personal data set out in the contracts that Clients/Users have entered or will enter into with GRÁFICA IDEAL DE ÁGUEDA, S.A., as well as the rules provided for in the terms and conditions governing the various services offered and which are duly advertised on our website.


GRÁFICA IDEAL DE ÁGUEDA, S.A. has always been concerned about the protection and security of the personal data provided to us. To this end, GRÁFICA IDEAL DE ÁGUEDA, S.A. has implemented an internal security policy and compliance with these rules is an obligation of all those who legally access them, including its employees. These rules and security measures are of a technical and organizational nature and aim to protect personal data against disclosure, loss, improper use, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.

Additionally, third parties who, in the course of providing services, process the personal data of the Client/User on behalf of GRÁFICA IDEAL DE ÁGUEDA, S.A. are required, in writing, to implement appropriate technical and security measures that, at all times, meet the requirements of the RGPD and other applicable legislation and aim to safeguard the rights of the data subject.

As part of our internal security policy, all forms of online collection of personal data are encrypted and stored securely, and physical and logistical security measures have been implemented.

However, GRÁFICA IDEAL DE ÁGUEDA, S.A. does not dispense the adoption of security measures by Clients/Users, especially with regard to the use of online personal defense systems (firewall, antivirus, anti-spyware, tools to verify the suitability of websites, etc.).


For the purposes of Article 4(1) of the RGPD, “Personal data means information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”


For the purposes of Article 4(2) of the RGPD, “Processing” shall mean an operation or set of operations which is performed upon personal data or a collection of personal data, by automated or non-automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.”


GRAFICA IDEAL DE ÁGUEDA, S.A. is the controller of personal data according to the purposes and means of processing them at any given time.

For the purposes set out in this policy or under the RGPD, should the holder of personal data need to contact GRAFICA IDEAL DE ÁGUEDA, S.A. you may do by the email or by written communication addressed to the company, to the registered office, whose address is: Rua da Indústria, 450,3750-792 Trofa, Águeda.


GRAFICA IDEAL DE ÁGUEDA, S.A. has appointed a Data Protection Officer.

You can contact the Data Protection Officer, at the following email address:


Considering the activities performed by GRAFICA IDEAL DE ÁGUEDA, S.A. we process personal data necessary for the provision of services, supply of goods or in our social responsibility activities, processing personal data such as name, address, telephone number, email address, citizen card number or tax payer number. The information collected may be greater or lesser depending on the information provided by the Client/User. On the other hand, GRAFICA IDEAL DE ÁGUEDA, S.A. processes data relating to insurance and health data.

Except when required to do so by law, all data shall be processed exclusively by GRAFICA IDEAL DE ÁGUEDA, S.A. only to the extent necessary to develop its business, and also to allow the Client/User to have access, for example, to specific features of the services, suggestions and informative services in proximity.

The personal data, traffic, geographical location, profile and/or consumption data may be processed by GRAFICA IDEAL DE ÁGUEDA, S.A. for the purposes of advertising or publicising offers of goods or services provided by GRAFICA IDEAL DE ÁGUEDA, S.A. that the holder of the personal data has authorised/consented to this. If there is prior consent from the Customer/User, this may be withdrawn at any time, without, however, the lawfulness of the processing carried out on the basis of prior consent being invalid. For the withdrawal of consent, you may use the email address:


In our business activities, GRAFICA IDEAL DE ÁGUEDA, S.A. uses third parties to provide certain types of services which may involve access, by these entities, to personal data of Clients / Users. When this happens, GRAFICA IDEAL DE ÁGUEDA, S.A. ensures that the subcontractors comply with the RGPD and other applicable legislation, as well as with certain rules that are similar to our internal security policy.

In case of communication of personal data to other subcontractors, GRAFICA IDEAL DE ÁGUEDA, S.A. remains responsible for such personal data.


Personal data is intended for use only by GRAFICA IDEAL DE ÁGUEDA, S.A. or its group companies, and may only be used by third parties to fulfill legal obligations.


GRAFICA IDEAL DE ÁGUEDA, S.A. only collects personal data by telephone, by email, by contract, through its website and always ensuring the prior consent of the owners of the personal data.

Please note that some personal data is essential for the performance of contracts entered into and, if missing or insufficient, it may compromise the performance of services or the supply of goods by GRAFICA IDEAL DE ÁGUEDA, S.A.

To those personal data subjects who are not GRAFICA IDEAL DE ÁGUEDA, S.A. clients/users, the rules of this policy apply.

The personal data collected may be processed by computer and in automated or non-automated form. GRAFICA IDEAL DE ÁGUEDA, S.A. ensures compliance with RGPD and other applicable legislation. The personal data is stored in specific databases created for this purpose. Personal data will never be used for any purpose other than that for which it was collected or for which consent was given by the data subject.


In general, the personal data collected is based on and intended for the management of the contractual relationship, the provision of the contracted services, the adequacy of the services to the needs and interests of the Client/User, actions of information and advertising.

As already mentioned, personal data may also be processed for the purpose of complying with legal obligations.

If the Client/User gives his consent, GRAFICA IDEAL DE ÁGUEDA, S.A. may use the personal data provided by the data subject for other purposes, such as social responsibility, sending complaints and suggestions, to inform of campaigns, promotions, advertising and news about GRAFICA IDEAL DE ÁGUEDA, S.A. products and/or services, as well as for market research or evaluation surveys.


The conservation and storage of personal data is necessarily related to the purpose for which the information was collected and is processed.

Except in cases where there may be a legal obligation to keep personal data, such personal data will only be stored and kept for the minimum period necessary for the purpose for which they were collected.


GRAFICA IDEAL DE ÁGUEDA, S.A. does not transfer personal data, and if it should occur, it will do so in accordance with the RGPD and other applicable legislation. This, however, does not affect the exercise of the right to portability by the holder of personal data.


As the owner of personal data, GRAFICA IDEAL DE ÁGUEDA, S.A. guarantees you, at any time, the right to access, rectify, update, limit and delete your personal data (except for data that are indispensable to the provision of services or the supply of goods where the contractual relationship still exists), the right to oppose the use of such data for commercial purposes by GRAFICA IDEAL DE ÁGUEDA, S.A. and to withdraw consent, as well as the right to data portability. All rights under the law that the holder of personal data may exercise are provided by GRAFICA IDEAL DE ÁGUEDA, S.A.

Date of last update 29/05/2024.

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Rua da Indústria, 450 – Covão
3754-792 Trofa Águeda * Portugal